Mail Pro volume-related email error codes: LPR-RATEXX

Procédure

Introduction

Welcome to our documentation dedicated to resolving errors caused by sending too many emails from your business email address and to managing the sending of emails on LWS. Here you'll learn all about these errors and how to manage them effectively to avoid unwanted blocking of your emails. Our aim is to provide you with clear and concise information to help you get the most out of your email service.

I. Understanding LPR-RATEXX errors

LPR-RATEXX type errors occur when our system detects that one or more of your domain's business email addresses has reached the maximum volume for which it was intended.

This situation may arise as a result of a mailing list being sent from your email addresses or as a result of hacking of a device or website where the email address is configured. To resolve this problem, it is essential to understand its origin and to take appropriate measures.

II. Quotas and blocking times for LPR-RATEXX type errors

This block is applied to allow our system to absorb the load and to time out the large volume of emails that are often the result of abnormal use of the email service.

The system calculates the number of emails sent during the last reference period. The blocking time indicated in the table above is the maximum value, corresponding to a massive and rapid sending. If the blocking follows a regular flow of emails sent, the effective blocking time will generally be much reduced.

III. Unblocking Your Mail Service

A. Unblocking LPR-RATE01, LPR-RATE03, LPR-RATE11 and LPR-RATE13 errors

No action is required to unblock the sending from your email address(es). It will be automatically reactivated after the blocking period.

However, it is important to find and resolve the source of this mass mailing in order to prevent it from being blocked again.

B. Unblocking LPR-RATE02 and LPR-RATE12 errors

No action is required to unblock the sending from your email address. It will automatically be reactivated once the blocking period has expired.

It is however possible to unblock the IP address in advance by following this documentation.

However, you will need to find and resolve the source of this mass mailing in order to prevent it from being blocked again.

IV. Preventing LPR-RATEXX type errors

If you are the source of the mass e-mailing :

If this blockage occurs after you have sent out a mass mailing such as a newsletter or canvassing, we recommend that you set up time delays during mailings in order to make them more fluid and to space them out over time.

If you don't want to extend the duration of your mailings, we recommend that you use the services of companies specialising in this type of mailing, such as MailJet or SendinBlue.

If you are not the source of the mass e-mailing :

Run an anti-virus scan on the devices where your email addresses are configured. Use tools such as TotalAV, PCProtect, McAfee or Avast to remove all traces of viruses or malware. Then regularly change the passwords to your email accounts.

If your site sends emails with your email address, check that it is secure and that the forms have the Captcha function, which prevents robots from using your forms to send mass emails.

We have a number of documentations that explain how to set up this type of functionality on WordPress, Prestashop and Joomla sites.

Conclusion

We hope that this documentation has been useful in helping you to understand and resolve LPR-RATEXX errors and to improve the management of your LWS mailings. By following the steps explained here, you will be able to prevent unwanted blocking and optimise your email communication with your recipients. Don't forget to take security measures into account, in particular by changing your password regularly. If you encounter any difficulties or require further assistance, please do not hesitate to contact our technical support team, who are always ready to help you use our hosting services.