Changing shared hosting plans from your LWS Customer Area

Procédure

Objective

This guide explains how to change the shared hosting package (domain name, LWS web hosting, cPanel, Plesk, etc.) from your customer area.

Formulas and panels concerned

• LWS shared web hosting (managed by the LWS Panel control panel: Essentiel, Perso, Starter, Standard, Performance)
• Domain names (Domain package)
• cPanel shared web hosting (managed by the cPanel control panel: cPanel M to 2XL, Cloud cPanel S to XL)
• Windows shared web hosting (managed by the Plesk control panel: ASP Perso, ASP Starter, ASP Standard and ASP Performance)

All the actions described above can be carried out from your LWS customer area.

Before you start

1. Make sure that the new package suits your needs.

LWS offers several hosting ranges and several packages within each range.

Before changing your hosting package, check that the new package will suit your needs!

Depending on the package, the web capacity, email capacity, number of email addresses, technology used (node.js, python, php, asp.,net, etc...) and quotas are different. It is therefore essential that you make sure that your new package suits your project in every way.

If in doubt, don't hesitate to contact our sales department to check that the new package meets your requirements.

2. Save your data.

Before changing your package, make a backup of:

• site files
• databases
• e-mails if necessary

If you are not comfortable with these technical operations, an LWS agent can take care of them for you. To do this, we invite you to open a managed service.

[bcolor_orange] In the event of a change to a lower formula, a change of range or a change of control panel, the data will be deleted!

3. Check your situation.

You are in one of the following situations:

• Upgrade to a higher package in the same range (domain package, LWS Panel, cPanel, Cloud cPanel, Windows Plesk) -> data will be kept (except for domain package web files).
• Change range/panel (e.g. to cPanel or VPS) -> data will be deleted.
• Change to a lower plan -> data will be deleted except for plans managed by LWS if the quotas used fall within the lower plan.

Step 1: Access the "Change formula" option

1. Log in to your LWS customer area

2. In the "Domain & Hosting" tab, click on the "Manage" button for the package you wish to change.
   

3. In your hosting management, look for the "Support, packages and options" section and click on the "Change package" icon.
   

Step 2: Choose the new hosting package

1. In the selector, choose the range of the new package you want.
   
2. Then select the package you want from the range.
   
3. Depending on your situation, you will be asked to confirm that you have made backups before clicking on the "Confirm" button .
   
   

4. Pay the formula change quote

After validating the form, you will be redirected to a quote page.

LWS will invoice you only for the difference in price between the old and new packages, prorated for the months of commitment remaining, based on the standard price of each hosting package.

If you change to a lower package, the change is free of charge.

Your package change will be validated within two hours of receipt of your payment.

Step 4: Check that everything is working

After the change :

• The new package appears in your customer area.
• You receive a confirmation e-mail.
• Your site is accessible.
• Your e-mails are working.
• The resources correspond to the new offer.

If you have changed server :

• check the DNS
• wait for propagation (24 hours max in general)

Activation times

Frequent problems

The change is not active.

• Check that you have validated the free quote or paid for a paying operation.
• Check the confirmation email.
• Wait 2 hours.
• Contact technical support if necessary.

My site is no longer displayed.

• Check the DNS.
• If you have changed range or downgraded to a lower package, you will need to restore your previously saved data to the new package.

I've lost my data.

• Restore your backup if you remembered to do so despite our recommendations.
• Contact support as soon as possible.

Conclusion

Changing your package is quick and easy from your customer area.
The only thing you need to be careful about is backing up your data and understanding the impact of the change.

If in doubt: always save before confirming.