My domain name no longer works (registry blocked). What should I do?

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Why can a domain name stop working?

The most common cause of a domain name ceasing to function is the lack of response to the verification requested by the registry (Higher Institution for Domain Names - ICANN for .com, .net, .org etc. domain names, AFNIC for .fr domain names, etc.).

The registry sends an e-mail to the holder of the domain name (you!) to verify its identity without notifying the registrar (LWS!).

Even if you are a verified LWS customer, you can have your domain name deactivated by the registry if you do not reply to the e-mail.

If the domain name holder does not provide the requested confirmation within the allotted time (just a few days!), the registry will suspend all the domain names held by this holder.

Check your junk mail for this e-mail!

This e-mail has the following subject: IMMEDIATE VERIFICATION required for

How can my domain name be deactivated without LWS being able to take any action?

If a domain name is deactivated by the registry, LWS (=the registrar) is not notified. In this case, the registry communicates solely and exclusively with the user (the purchaser of the domain, i.e. you!).

LWS can then do nothing to warn you, nor to prevent the deactivation of the domain if you do not respond to the registry, nor to reactivate the domain after deactivation.

Similarly, LWS CANNOT resend the email directly to you; you will need to follow the instructions described below to have it resent to you.

What are the consequences of a domain name being deactivated by the registry?

If a domain name is deactivated by the registry, then :

• The website is no longer accessible: Web page inaccessible ERR_NAME_NOT_RESOLVED
• Email addresses can no longer receive or send emails (impossible to connect to incoming and outgoing email servers)
• All services linked to this domain name are deactivated (FTP access, web redirection, DNS servers, etc.).

In the whois tools (http://whois.domaintools.com for example), the status of the domain indicates: "Hold":

How do I reactivate deactivated domain names?

Simply click on the link in the e-mail sent by the registry to unblock all the domain names affected.

The subject of the e-mail is: IMMEDIATE VERIFICATION required for

The sender that appears as the sender is: domaine@lws.fr (enter it in your address book)

Unblocking usually takes from 1 to 24 hours.

What should I do if I haven't received the e-mail from the registry?

If you haven't received the email, you need to revalidate your details or change them if necessary in your LWS Panel customer area.

To check that the email address sent by the registry is actually yours, consult our whois tool: http: //whois.lws.fr

Once your details have been revalidated or updated, the registry will automatically send the email to your email address within 1 to 24 hours.

LWS can then do nothing to warn you, nor to prevent the deactivation of the domain if you do not respond to the registry, nor to reactivate the domain after deactivation.

Similarly, LWS CANNOT resend the email directly to you, you will have to follow the instructions described above to have it resent to you.

There is no point in contacting us regarding this problem, we will have no solution other than those described in this article.