How do I cancel a service?

Procédure

How do I cancel a service?

1. Log in to your account administration

Go to your customer login at the top right, then click on"Cancel".

2/ Click on "Open my refund and/or cancellation request".

3/ Fill in the required fields and click on "Validate my cancellation request".

Cancellation on the expiry date does not delete the domain name. The domain will disappear from your customer area after the expiry date.

If you wish to delete your domain name immediately, tick 'Delete immediately'.

A cancellation request does not refund your order. To request a refund, you should send your request via the 'Support' section of your customer area.

My domain has been deleted. Can I get it back?

The deletion of a domain name is irrevocable.

If you wish to recover it after it has been deleted at your request, you will need to recreate it (i.e. buy it again) at any domain name registrar.

My domain has been deleted. Can I get my money back?

The deletion of a domain name does not imply a refund of the prorated fee for the remaining months.

If you create a domain name for one year and ask for it to be deleted 1 month later, you will not be refunded for the 11 unused months.

Conclusion

You can now cancel a service via your LWS customer area. This action is irreversible.

Don't hesitate to share your comments and questions!