Automatic renewal - Activate / Deactivate / Manage

Procédure

How can I manage the automatic renewal of my credit card services?

You can manage the renewal of your domain name and/or web hosting services at any time. Automatic renewal is ideal to avoid forgetting. You can manage the renewal of your services at any time from your customer area. You can choose the payment method, set the frequency and activate or deactivate the automatic renewal of your services.

To do this, follow the steps below:

1. Log on to the administration space for your domain name and click on your LWS login, which is located in the top right-hand corner, then on"Automatic renewal".

2. Then click on"Credit card and PayPal";

3. Click on"Add a credit card".

4. Enter the credit card number and click on the"Confirm" button to save it.

5. Choose one of your domains and the direct debit method from the drop-down menu.

You can also change the commitment period, which can vary from 1 to 12 months, using the"Commitment" drop-down menu. The price and discounts will be updated automatically.

6. You can choose the number of months you want to commit to during automatic renewal. The commitment period can be 1, 3 or 12 months.

How do I renew automatically via PayPal?

1. . Log on to your domain name's administration space and click on your LWS ID, which is located in the top right-hand corner, then on"Automatic renewal".

2. Click on"Credit card and PayPal".

3. Finally, click on"Add a Paypal account".

4. You will be redirected to the PayPal link to identify yourself or create your account:

Choose one of your domains and the Paypal direct debit method from the drop-down menu.

How do I cancel the automatic renewal of my services?

You can cancel the automatic renewal of your domain name and/or web hosting services at any time.

1. To do so, log into your customer area and click on your LWS login, which is located in the top right-hand corner, then on"Automatic renewal".

2. In the"Direct debit" column, select"None" for the service for which you want to cancel auto-renewal.

How do I delete a bank card or Paypal account?

1. Log in to your LWS Panel customer area and click on the link "Edit contact details" in the drop-down menu at the top right of your home page.

2. Click on the"Credit card and Paypal" tab.

3. Click on the"Delete" button behind the credit card or Paypal account you wish to delete.

1. How to manage the automatic renewal of your services

2. How do I renew a domain name manually?

3. How do I renew a domain name without accessing the customer area?

When should I renew?

To avoid having your account suspended or having to pay to restore your domain name, it is important not to wait until the expiry date to renew.

If you renew before the expiry date, you do not lose the days/months that separate you from the expiry date: the renewal starting point remains the expiry date, not the renewal date.

Example: My domain expires on 25/08/2016 and I renew it for one year on 08/03/2016 = it will therefore expire on 25/08/2017.

What is the expiry date of my account?

The correct expiry date for your domain name and web hosting is the one indicated in your customer area.

For reasons imposed by the various domain name registries (ICANN, Afnic, DNS.BE, etc.) or by the technical margin that we apply to avoid any loss of domains (see GTC), the expiry date of your domain name and/or web hosting does not necessarily correspond to the anniversary date of your domain name and/or web hosting.

Example: if I purchase a .COM domain name on 20/05/2016 for 12 months, its expiry date will be 18/05/2017.

Renewal reminders - Manual renewal

If you have not activated the tacit renewal of your domain name and/or shared web hosting, you will receive several reminders by e-mail and SMS, inviting you to renew your package from 30 days before expiry.

Renewal reminders - Automatic renewal

If you have activated automatic renewal for your domain name and/or shared web hosting and/or VPS, SVC, BCK, then you will receive several notices by E-mail & SMS to warn you of the scheduled renewal as well as in the event that we are unable to carry out the direct debit.

Direct debits are made 5 days before the due date on your account.

If this is unsuccessful, we will attempt to debit each day until 2 days before the due date.

It is therefore essential to check your direct debit details & update them if necessary (registered bank card expired).

If 2 days before the due date, the direct debit has not been carried out, you will have to renew manually from your LWS Panel customer area.

How do I renew several domain names and/or web hosting on the same invoice?

1. Log in to your LWS Panel customer area
2. Check the domain name(s) and/or web hosting(s) you wish to renew (1) and then click on the "Go" button at the bottom of the list (2).

3. Your quote will then appear on the screen. Indicate the desired commitment period before updating your quote, then choose the payment method you prefer (credit card, PayPal, depending on the time remaining before the account expires).

View all package renewal prices

We invite you to consult the domain name renewal prices to find out the amount that will be debited when your services are automatically renewed.

Conclusion

You can now manage the automatic renewal of your services with LWS. You can change the renewal payment method at any time, and activate or deactivate renewal for a specific service.

Don't hesitate to share your comments and questions!