How do I change the contact email address for my LWS account?

Procédure

Objective

This documentation explains how to change the contact email address associated with your LWS customer account from your customer area.

This email address is used to receive important information related to your account, such as certain notifications or security validations.
This procedure does not modify the mailboxes for your hosting, your domain name or your website.

Service concerned

LWS customer account

Panel concerned

LWS Customer Centre / LWS Panel

Before you start

Before making any changes, please make sure that you have the following information:

• you can log in to your LWS customer area;
• You know the email address currently registered on your account;
• You have access to your old email address and your new email address;
• the new email address entered is correct and accessible.

When should I use this procedure?

This procedure is useful if, for example, you want to :

• replace an old email address that you no longer use ;
• use a more recent email address to receive LWS notifications;
• correct an error in the contact email address registered on your account.

How to change your contact email address

Step 1: Log in to your LWS customer area

Go to your LWS / LWS Panel customer area and log in with your login details.

Step 2: Go to the change contact details section

Once logged in :

1. Click on the LWS ID for your account at the top right of the interface.

2. In the menu that appears, click on "Edit contact details".

Step 3: Change the contact email address

In the form displayed, find the field corresponding to your contact email address.

1. delete the old address ;
2. Enter your new email address;
3. Check carefully that there are no typing errors;
4. Confirm the change.

Step 4: Confirm the modification request

After validation, a confirmation email is sent :

• to your old email address;
• to your new email address.

Open these messages and follow the instructions to confirm the change.

Expected result

Once you have confirmed, your new email address will become the contact address associated with your LWS customer account.

This is the address that will be used for new communications related to your account.

Check that the change has been taken into account

To check that everything is correct

1. log back into your LWS customer area;
2. Go back to the "Edit contact details" section;
3. check that the new email address appears in the contact field.

Important

The change may not be finalised until the requested email confirmation has been sent.
As a general rule, the change will take effect once the confirmation email has been validated.

What this procedure does not change

Changing the contact email address of your LWS customer account does not change:

• the mailboxes created on your hosting
• the content of your website
• emails already stored in your inboxes;
• the services associated with your account.

Common problems and solutions

I can no longer access my old email address

If you can no longer access your old email address, you will not be able to follow the standard confirmation procedure.

In this case, use the dedicated procedure provided by LWS to change the contact email address without access to the old address.

I have not received the confirmation email

Check the following points:

• Look in your Junk Mail / Spam folder;
• Check that the new email address you have entered is correct;
• wait a few minutes and then check your inbox again.

If no message arrives and the situation persists, repeat the procedure with a correctly entered address.

I can't connect to my customer area

If you can't log in, you won't be able to change your details from your account.
You must first recover access to your customer area before repeating the procedure.

I want to change an email address linked to my hosting

This documentation does not apply to business email addresses or email addresses linked to a domain name.

It only concerns the contact email address for the LWS customer account.
If you want to change a mailbox on your hosting, you will need to follow the specific email management documentation.

Conclusion

You can change the contact email address for your LWS account directly from your LWS Customer Centre / LWS Panel via the "Edit contact details" section. The request must then be confirmed by email to be taken into account.

If you no longer have access to your old email address, LWS has set up a specific procedure to allow you to make the change despite this blocking.