How to install TeamViewer

Occasionally, support by trouble ticket or telephone is not enough.

In this case, our technical team may need to take control of your computer directly in order to correct the problem for you.

The technician in charge of support will carry out the requested actions on your computer and you will be able to see in real time what the technician is doing so that you can do it yourself if necessary.

Please note that this process is totally secure: you will see everything the LWS technician does.

If this reassures you, you can simply remove the remote control software (Teamviewer) from your computer.

To enable remote control of your workstation, follow the steps below:

1 ) Download the Teamviewer software onto your workstation free of charge, depending on your workstation's operating system:

• Windows: https: //www.teamviewer.com/fr/download/windows/
• Mac: https: //www.teamviewer.com/fr/download/mac/
• Linux: https: //www.teamviewer.com/fr/download/linux/
  

• Open the TeamViewer_Setup_en.exe file
• Tick the "Run only (one time use)" box, then tick "Personnal / Non-commercial use" and click the "Accept - finish" button.