Code request when logging into the LWS customer area

Procédure

Description

LWS has set up a verification system for IPs connecting to your LWS customer account.

Each time a new IP connects to your account, a verification code will be sent to ensure that the person connecting is the account holder.

This improves the security of your account if the login details for your customer area have been compromised.

Code request when logging in to your customer account

If when you log in to your LWS Panel account, the device you are using (phone, computer, tablet, etc.) is using an IP that is not yet listed by our system as being authorized to log in to your customer account, then a verification code request is made.

The procedure is as follows:

1. Log in to your LWS account as normal.

2. As your IP is not recognised, you will be redirected to a code verification page.

3. An email is then sent to the email address entered in your customer file.

This email contains a code that you must enter in your customer area to complete the verification of the new connection IP. Once you have entered the code and validated the form, you can access your customer area as normal.

If you no longer have access to the email address on your customer file

First of all, we recommend that you always update your contact details on your LWS customer file by following the instructions below.

If, unfortunately, you have not regularly updated your contact details and they are obsolete and it is too late to change them "normally" from the customer area, then you can change your contact email address by following this documentation.

Additional information

- This procedure has been in place at LWS since 30/08/2021 for all new connections to the customer area.

- If your device is using the same IP it was using when you created your LWS account, you will not be asked for a verification code.

- Once the new IP has been verified by code, you will no longer be asked for a new verification code when you connect in the future.

- If you connect from a new connection or if your connection changes IP, you will have to carry out a new verification for this new IP.

- The code sent is valid for 10 minutes. After that, you will need to connect again to receive a new code.

- After 3 unsuccessful attempts, the connection to your account will be blocked from this IP for 1 hour. Once this period has elapsed, you will have 3 new attempts.