Error code L-MQS1

Procédure

Introduction

Welcome to our documentation dedicated to resolving the L-MQS1 error and managing email delivery on LWS. Here you will learn all about these errors and how to manage them effectively to avoid any unwanted blocking of your emails. Our aim is to provide you with clear and concise information to help you get the most out of your email service.

I. Understanding the L-MQS1 error

The L-MQS1 error occurs when our system detects that more than 200 emails associated with your domain name are waiting to be sent on the mail server.

This situation may arise as a result of a mailing list being sent from your email addresses or as a result of your website being hacked. To solve this problem, it is essential to understand its origin and to take appropriate measures.

II. Duration of Email Blocking

Following the appearance of the L-MQS1 error, the sending of emails from your domain will be blocked for 1 hour.

This blocking is applied to allow our system to absorb the load and to temporise the voluminous sending flows which are often the consequence of abnormal use of the mail service.

III. Unblocking your Mail Service

No action is required to unblock the mail service. The service will be automatically reactivated within one hour.

However, it is important to find and resolve the source of this mass mailing in order to prevent it from being blocked again.

IV. Preventing L-MQS1 errors

If you are the source of the mass e-mailing :

If this blockage occurs after you have sent out a mass mailing such as a newsletter or canvassing, we recommend that you set up time delays during the mailings in order to make them more fluid and to space them out over time.

If you don't want to extend the duration of your mailings, we recommend that you use the services of companies specialising in this type of mailing, such as MailJet or SendinBlue.

If you are not the source of the mass emailing :

Run an anti-virus scan on the devices where your email addresses are configured. Use tools such as TotalAV, PCProtect, McAfee or Avast to remove all traces of viruses or malware. Then regularly change the passwords to your email accounts.

If your site sends emails using your domain name, check that it is secure and that the forms have the Captcha function, which prevents robots from using your forms to send mass emails.

We have a number of documentations that explain how to set up this type of functionality on WordPress, Prestashop or Joomla sites.

Conclusion

We hope that this documentation has been useful in helping you to understand and resolve the L-MQS1 error and to improve the management of your LWS mailings. By following the steps explained here, you can prevent unwanted blocking and optimise your email communication with your recipients. Don't forget to take security measures into account, in particular by changing your password regularly. If you encounter any difficulties or require further assistance, please do not hesitate to contact our technical support team, who are always ready to help you use our hosting services.