Email error codes related to IP blocking for sending spam: L-IPSPAMX

Procédure

Introduction

Welcome to our documentation dedicated to resolving the errors obtained when sending emails considered as spam from the same IP address and to managing the sending of emails on LWS. Here, you will learn all about these errors and how to manage them effectively to avoid unwanted blocking of your emails. Our aim is to provide you with clear and concise information to help you get the most out of your email service.

I. Understanding L-IPSPAMX errors

L-IPSPAMX errors occur when our system has detected a large number of spam emails being sent from the same IP address.

In order to guarantee each LWS customer optimum use of their email service, we have set up an anti-spam system that scans every email sent or passing through our facilities. This system cannot be deactivated; it ensures that our IPs maintain a good reputation with the mail services of other service providers by limiting the flow of undesirable mail that could be sent from our facilities. This process involves the use of the RSPAMD service installed on our email servers. The system applies filtering rules based on the content of the email, awarding bonus or penalty points according to the seriousness of each rule. If the total score exceeds 8 points, the email is identified as spam.

This situation can arise as a result of a mailing list being sent from your email addresses, or as a result of a device or website where the email address is configured being hacked. To resolve this problem, it is essential to understand its origin and to take appropriate measures.

II. Quotas and blocking times for L-IPSPAMX errors

The blocking periods are set up to prevent repeated sending of emails considered as spam and which could damage the reputation of our IPs. Once this period has elapsed, you will be able to send emails from this IP again.

The system calculates the number of spam e-mails sent from the same IP during the last reference period. The blocking time indicated in the table above is the maximum value, corresponding to a massive and rapid sending. If the blocking follows a regular flow of emails sent, the effective blocking time will generally be much reduced.

III. Unblocking Your Mail Service

We consider that you may not be the author of the SPAM emails sent, but that they may have been sent by an unauthorised person with access to your IP and email address.

To reactivate the sending of emails from your IP, you need to change the password of your email account in your LWS customer area by following this documentation. Follow the detailed procedure to change the password, which will block access to your mailbox for any unauthorised person.

IV. Preventing Type L-IPSPAMX Errors

If you are the source of emails considered to be spam :

You need to understand why the emails you have sent have been blocked and how to prevent them from being blocked the next time you send them. To do this, use the Mail Tracking tool.

If you are not the source of the emails considered to be spam :

Run an anti-virus scan on the devices where your email addresses are configured. Use tools such as TotalAV, PCProtect, McAfee or Avast to remove all traces of viruses or malware. Then regularly change the passwords to your email accounts.

If your site sends emails with your email address, check that it is secure and that the forms have the Captcha function, which prevents robots from using your forms to send mass emails.

We have a number of documentations that explain how to set up this type of functionality on WordPress, Prestashop and Joomla sites.

Conclusion

We hope that this documentation has been useful in helping you to understand and resolve L-IPSPAMX errors and to improve the management of your LWS mailings. By following the steps explained here, you will be able to prevent unwanted blocking and optimise your email communication with your recipients. Don't forget to take security measures into account, in particular by changing your password regularly. If you encounter any difficulties or require further assistance, please do not hesitate to contact our technical support team, who are always ready to help you use our hosting services.