Emails Personnalisés inclus avec NDD & Hébergement Mutualisé 04 Août 2023 Créé par Aurélien 2mn de lecture

Volume-related email error codes: L-RATEXX

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Sommaire

A. Unblocking L-RATE01, L-RATE03, L-RATE11 and L-RATE13 errors
B. Unblocking L-RATE02 and L-RATE12 errors

Procédure

Introduction

Welcome to our documentation dedicated to resolving errors caused by sending too many emails and to managing the sending of emails on LWS. Here, you will learn all about these errors and how to manage them effectively to avoid unwanted blocking of your emails. Our aim is to provide you with clear and concise information to help you get the most out of your email service.

This documentation only concerns the quotas and error codes linked to the use of standard email addresses supplied with your hosting package. The same documentation exists for quotas and error codes relating to the use of professional email addresses

I. Understanding L-RATEXX errors

L-RATEXX errors occur when our system detects that one or more of your domain's email addresses has reached the maximum sending volume for its use.

This situation may arise as a result of a mailing list being sent from your email addresses or as a result of hacking of a device or website where the email address is configured. To solve this problem, it is essential to understand its origin and to take appropriate measures.

[tips_info] The limitations are not the same for the "standard" email addresses supplied with your hosting package and the professional email addresses offered by LWS[/tips].

This means that if one or more "standard" email addresses are blocked, the business email addresses attached to the domains can continue to send emails until they reach their own limits.

II. Quotas and blocking times for L-RATEXX type errors

Error code	Error description	Reference period	Blocking time	Blocking target
L-RATE01	120 emails were sent from the email address during the reference period	1 hour	1 hour maximum	email address concerned only
L-RATE02	480 emails were sent from devices using the same IP address during the reference period	1 hour	1 hour maximum	IP address concerned only
L-RATE03	480 emails were sent from email addresses under your domain name during the reference period	1 hour	1 hour maximum	domain email addresses
L-RATE11	1200 emails have been sent from this email address during the reference period	24 hours	24 hours maximum	email address concerned only
L-RATE12	4800 emails were sent from devices using the same IP address during the reference period	24 hours maximum	24 hours maximum	IP address concerned only
L-RATE13	4800 emails were sent from email addresses under your domain name during the reference period	24 hours	24 hours maximum	domain email addresses

This block is applied to allow our system to absorb the load and to time out the large volume of emails that are often the result of abnormal use of the email service.

The system calculates the number of emails sent during the last reference period. The blocking time indicated in the table above is the maximum value, corresponding to a massive and rapid sending. If the blocking follows a regular flow of emails sent, the effective blocking time will generally be much reduced.

III. Unblocking Your Mail Service

A. Unblocking L-RATE01, L-RATE03, L-RATE11 and L-RATE13 errors

No action is required to unblock the sending from your email address(es). It will be automatically reactivated after the blocking period.

However, it is important to find and resolve the source of this mass mailing in order to prevent it from being blocked again.

B. Unblocking L-RATE02 and L-RATE12 errors

No action is required to unblock the sending from your email address. It will be automatically reactivated once the blocking period has expired.

However, it is possible to unblock the IP address in advance by following this documentation.

However, you will need to find and resolve the source of this mass mailing in order to prevent it from being blocked again.

IV. Preventing L-RATEXX errors

If you are the source of the mass e-mailing :

If this blockage occurs after you have sent out a mass mailing such as a newsletter or canvassing, we recommend that you set up time delays during the mailings in order to make them more fluid and to space them out over time.

If you don't want to extend the duration of your mailings, we recommend that you order one or more professional email addresses with higher quotas, or use the services of companies specialising in this type of mailing, such as MailJet or SendinBlue.

If you are not the source of the mass e-mailing :

Run an anti-virus scan on the devices where your email addresses are configured. Use tools such as TotalAV, PCProtect, McAfee or Avast to remove all traces of viruses or malware. Next, regularly change the passwords to your email accounts.

If your site sends emails with your email address, check that it is secure and that the forms have the Captcha function, which prevents robots from using your forms to send mass emails.

We have a number of documentations that explain how to set up this type of functionality on WordPress, Prestashop and Joomla sites.

Conclusion

We hope that this documentation has been useful in helping you to understand and resolve L-RATEXX errors and to improve the management of your LWS mailings. By following the steps explained here, you can prevent unwanted blocking and optimise your email communication with your recipients. Don't forget to take security measures into account, in particular by changing your password regularly. If you encounter any difficulties or require further assistance, please do not hesitate to contact our technical support team, who are always ready to help you use our hosting services.

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