How do I log in to my LWS account?

Procédure

Introduction

Logging into your LWS account is essential for accessing your hosting and domain services. In this article, we will guide you through the steps to log in to your LWS account in a simple and secure way. Whether you have your login details or have forgotten your password, we will provide you with the information you need to quickly access your account.

I. Requirements before logging in

Before logging in to your LWS account, please ensure that you meet the following requirements:

• Login details: You will need your username associated with your account, as well as your password.
• Check browser compatibility: Make sure you are using an up-to-date web browser for the best connection experience.

II. Logging in to your LWS account

A. Accessing the LWS login page

To go to the LWS login page, follow these steps:

1. Open your favourite web browser.
2. Enter the following URL in the address bar: https: //panel.lws.fr
3. Press the "Enter" key to access the login page.

B. Enter your login details

Once on the LWS login page, proceed as follows:

1. Enter the username associated with your LWS-XXXXXX account in the appropriate field.
2. Enter your confidential password in the field provided.
3. Check that the information you have entered is correct.
4. Tick the "I am not a robot" box.
5. Click on the "Connection" button

You should then be redirected directly to your LWS customer area.

If your IP has not been recognised, you must follow this additional step

If you have activated the 2FA double authentication feature, you must follow this additional step

[tips_info] If you have forgotten your password, follow this documentation to recover it[/tips].

C. Use two-factor authentication (2FA)

If you have activated two-factor authentication to strengthen the security of your LWS account, you will be taken to this screen after clicking on "login":

follow these steps to log in:

1. Launch the authentication application on your phone or use the authentication device you have configured.
2. Enter the code generated by the application or authentication device (red box).
3. Make sure you enter the code within the time limit to avoid it expiring.
4. Click on "connect".

D. IP verification code

If when you connect to your LWS Panel account, the device you are using (phone, computer, tablet, etc.) is using an IP that is not yet listed by our system as being authorized to connect to your customer account, then a verification code request is made.

We invite you to follow this documentation to verify this new IP.

III. Logging out of your LWS account

To log out of your LWS account when you have finished your session, follow these steps:

1. Look for the logout button on your LWS account page in the top right corner.
2. Click the logout button to secure your session and log out of your account.

You will then be automatically redirected to the LWS account login page.

IV. Connection problems and technical support

In this section, we will list the main problems that can be encountered when logging into your customer area and the solutions that can be applied.

A. Login problems

If you see the following screen, you have entered an invalid password for the account ID you entered:

Please follow these recommendations to resolve the problem:

• Please check that the username you have entered is in the form LWS-XXX (where XXX represents a series of numbers). Do not enter the email address linked to your LWS account.
• Check that the password you are using is valid and corresponds to the customer area to which you wish to connect if you have several accounts with LWS.
• If you have any doubts about the password you need to enter, please reset your password.

B. Captcha problem

If you see the following screen, it's because you didn't validate the Captcha correctly when you logged in:

.

The Captcha used by LWS is located in the red frame of the screenshot below:

Please follow the recommendations below to resolve this issue:

• You did not tick the "I am not a robot" box when you logged in to your customer area. Please check this box before clicking on the "login" button.
• If you are using identifiers already saved in your browser, check that your browser does not automatically validate the connection form before you tick this box. Otherwise, delete the pre-registered identifiers on your browser for your LWS account. For Chrome, for Firefox, for Safari

C. Session problems

If you see the following screen, you have lost the browsing session on your account:

This message may appear just after logging in or while browsing the LWS customer area.

The main reasons for a lost browser session are :

• The browser does not accept cookies
• You have cleared your browser's sessions, deleted your browsing history or cache
• You do not have a Fixed IP for your Internet connection and your IP has changed during the session.

If you don't have a fixed connection IP and it changes very quickly, we advise you to use VPN solutions. Free solutions exist for certain Internet browsers such as Mozilla Firefox or Opera.

D. Code problem following IP verification

If you see the following screen, you have entered an invalid code following an IP verification:

Please follow these recommendations to resolve the problem:

• You have made a typing error and we invite you to redo the connection procedure. A new code will be sent to you by e-mail and we invite you to enter only the new code received.
• You have entered the verification code after the deadline. Please repeat the login procedure.
• You have entered a random code because you did not receive the confirmation code by e-mail or you do not have access to the e-mail address in your customer area. We invite you to check that the email has not been received at your email address in spam or junk mail. If you no longer have access to your email address, please change the email address in your customer area by following this procedure

E. 2FA double authentication problem

If you see the following screen, you have entered an invalid code following 2FA double authentication:

Please follow the recommendations below to resolve this problem:

• You have entered the confirmation code after the time limit (1 minute). In this case, please try logging in again.
• If you have several LWS accounts with 2FA authentication enabled, check that you have generated the confirmation code for the customer account you wish to connect to.
• You entered the token incorrectly when configuring your 2FA application on your device. As a result, the confirmation code generated is incorrect. Please check or redo the configuration.

F. Ban problem

If you see the following screen, your IP has been temporarily banned:

The main reason for temporarily blocking an Internet connection IP address is a series of failed attempts on the connection form. If you see this screen, please wait an hour before trying again. You should also check your connection identifiers so that you don't re-ban your IP address the next time you try.

[tips_info] If problems persist, please contact LWS technical support for further assistance[/tips].

V. Login security tips

To maintain the security of your LWS account, follow these tips:

• Use a strong, unique password for your LWS account.
• Avoid logging in from public or unsecured computers.
• Regularly update your login information and authentication methods.

Conclusion

Logging into your LWS account is a simple but crucial process for accessing your hosting and domain services. By following the steps outlined in this article, you'll be able to log in to your LWS account safely. Don't forget to follow the security tips to keep your account protected. If you encounter any difficulties, please do not hesitate to contact LWS technical support for further assistance.