How do I disable dual authentication on my LWS Panel?

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Introduction

Dual authentication (2FA) is an essential feature for strengthening the security of your online account. However, there may be situations where you wish to disable 2FA, whether because you are changing your authentication method or for other reasons. In this article, we'll walk you through the steps to disable 2FA on your LWS account. We'll also cover important considerations and best security practices to keep your account protected.

I. When should you disable dual authentication?

Disabling dual authentication may be necessary in certain situations. Here are some common reasons why you might consider disabling 2FA:

  • You are using a new, more secure authentication method.
  • You are experiencing problems accessing your account due to the lack of a specific authentication device.
  • You have lost or damaged the authentication device previously used.
  • You want to simplify the process of connecting to your account.

[tips_warning] It is important to note that deactivating the 2FA may reduce the security of your account, so make sure you assess the associated risks before taking this decision[/tips].

II. How do I disable dual authentication on my LWS Panel?

Step 1: Access your account security settings

To do this, go to your customer area and log in with dual authentication.

If you are no longer able to log in with dual authentication on your LWS customer area, you must request deactivation from the support department by contacting them via Livechat, Telephone or Contact form. Additional information, including identity verification, may be requested to ensure that you are the owner of the account, the only person who can make the request
.

Click on your LWS login at the top right of the display screen and click on "Edit contact details" in the drop-down menu that appears.

How do I disable dual authentication on my LWS Panel?

Step 2: Deactivating the 2FA step by step

Next, at the bottom of the left-hand column, you can deactivate dual authentication by ticking "no".

How do I disable dual authentication on my LWS Panel?

Then click on "Save" to confirm the new settings.

This action alone is not enough to deactivate the 2FA dual authentication functionality. When deactivating this feature, we must ensure that it is the account owner who is making the request. You will therefore receive an email at the address you have entered as your contact email address to confirm that this feature has been deactivated
.

Step 3: Confirm deactivation

Check the emails you have received at your contact email address. You should have received an email of this type:

How do I disable dual authentication on my LWS Panel?

In this email, you must click on the link to confirm that you wish to deactivate dual authentication.

You will then be automatically redirected to the following page:

How do I disable dual authentication on my LWS Panel?

Click on the "Confirm my request" button to definitively confirm the deactivation of 2FA dual authentication. If you have followed all of these steps correctly, a message will appear to confirm that you have deactivated dual authentication.

III. Important considerations when deactivating 2FA

Before deactivating dual authentication, consider the following:

  • Think carefully about the implications of deactivating 2FA and make sure you understand the potential risks associated with this action.
  • Make sure you have other security measures in place to protect your account, such as a strong, unique password.
  • Follow good security practices recommended by LWS, such as regularly monitoring your account activity and using other available security features.

IV. Good security practices after deactivating 2FA

After deactivating 2FA, it is important to follow these good security practices to keep your account protected:

V. Conclusion

Disabling the dual authentication feature (2FA) on your LWS account may be necessary in some situations, but it's important to understand the implications and potential risks. In this article, we've explored the steps for disabling 2FA, as well as important considerations and good security practices to take into account after disabling. Make sure you make informed decisions about your account security and follow LWS's recommendations to keep your account safe.

[tips_more_info] If you would like to re-enable the 2FA dual authentication feature, you can do so at any time by following this documentation[/tips]

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Questions sur l'article
soilihi Il y a 335 days
j'ai perdue ma clé de la double authentification et je peut plus entré dans mon espace client. je voudrais savoir comment je rentre dans mon espace client sans ma clé de double authentification
See the
1 answers
Jordan-LWS - Il y a 335 days

Bonjour,

Merci pour votre retour.

Je comprends que vous puissiez être embarrassé avec ce type de problème, mais je tiens à vous rassurer qu'il est totalement possible de désactiver cette authentification.

Pour ce faire, je vous invite à consulter votre boite mail sur laquelle vous avez enregistré la double authentification afin de retrouver le mail concernant la mise en place de cela, si toutefois vous n'êtes pas en mesure de retrouver le mail pour pouvoir reconfigurer un appareil pour le double facteur, il sera nécessaire de nous contacter par le biais de notre formulaire de contact.

Suite à cela, nous prendrons en charge votre demande et nous aurons besoins d'informations complémentaires dans le but de justifier votre identité et nous serons alors aptes à effectuer un déblocage de votre authentification.

Je vous remercie pour votre attention et reste à votre disposition pour toutes autres demandes complémentaires à propos de nos services.

 

Cordialement, L'équipe LWS

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