I think my account has been hacked. What should I do?

Procédure

Introduction

The purpose of this documentation is to explain to you, if you think your customer account has been hacked, the procedure to follow to make it secure again.

This procedure should be carried out as soon as possible after you suspect that your account has been hacked, to avoid a hacker having time to use your account for fraudulent purposes.

How do you recover access to your customer account?

To do this, we suggest that you take a few precautions to recover access to your customer account so that you are the only one to recover it. Here's what you need to know

1. Run an antivirus scan with reliable and up-to-date software on all the devices you use to connect to your customer area;

2. Check that your LWS contact email address has not been compromised. This is used to reset the password for your customer area;

3. If you have any doubts about your email address, change the password;

4. Reset your password so that you can access your customer account again.

Go to the documentation " I no longer have my login details for my customer area, how can I find them?" to recover your login details and reset your password.

Check your details

Log in to your customer account and access the information centre. To access it, go to the top right-hand corner, click on your login and go to"information centre":

Check that there are no notifications referring to actions you have not carried out.

Finally, in the 'contact details' section of your customer area, check that your contact details are correct (postal address, telephone number and email address) and that they have not been changed.

Conclusion

You now know what procedure to follow if you think your customer account has been hacked. You know how to recover access to your account, check your data and open a technical ticket if you need to.

[tips_related_readings]My password has been deactivated, what should I do to recover it?

Change your customer account details[/tips]