Renewing a domain name and/or shared web hosting

Procédure

When should I renew?

To avoid any suspension of your account or any costs for restoring your domain name, it is important not to wait until the expiry date to renew.

If you renew before the expiry date, you do not lose the days/months that separate you from the expiry date: the renewal starting point remains the expiry date, not the renewal date.

Example: My domain expires on 25/08/2016 and I renew it for one year on 08/03/2016 = it will therefore expire on 25/08/2017.

What is the expiry date of my account?

The correct expiry date for your domain name and web hosting is the one indicated in your customer area.

For reasons imposed by the various domain name registries (ICANN, AFNIC, DNS.BE, etc.) or by the technical margin that we apply to avoid any loss of domains (see GTC), the expiry date of your domain name and/or web hosting does not necessarily correspond to the anniversary date of your domain name and/or web hosting.

Example: if I purchase a .COM domain name on 20/05/2016 for 12 months, its expiry date will be 18/05/2017.

Renewal reminders - Non-tacit renewal

If you have not activated the tacit renewal of your domain name and/or shared web hosting, you will receive several reminders by e-mail and SMS, inviting you to renew your package from 30 days before expiry.

Renewal reminders - Tacit renewal

If you have activated automatic renewal for your domain name and/or shared web hosting, you will receive several reminders by e-mail and SMS to let you know when renewal is due and if we are unable to collect your payment.

The debit is made five days before the due date of your account.

If this is unsuccessful, we will attempt to debit each day until two days before the due date.

It is therefore essential to check your direct debit details and update them if necessary (registered bank card expired).

If the direct debit has not been made two days before the due date, you will need to renew manually from your LWS Panel customer area.

Managing overdue payments

If we receive an overdue notice for a manual or automatic renewal, an SMS will be sent to you upon receipt of the notice to inform you of this and the steps to take to rectify the situation.

If no action is taken within 10 days of receipt of this unpaid notice, all services associated with your domain name and/or shared web hosting will be stopped.

Management of "abuses

If you receive an "abuse"/complaint against your VPS server, indicating the presence of malicious files, a page usurping the name of a banking institution (bank, PayPal ....), we immediately stop the service in question.
An email will be sent to let you know why your service has been cut off.

How do I renew a domain name and/or shared web hosting?

1. Log in to your LWS Panel customer area
   

2. Check the domain name(s) and/or web hosting(s) you wish to renew (1), select "renew selection" (2) and then click on the "Go" button (3).

3. Your quote will then appear on the screen. Indicate the desired commitment period before updating your quote, then choose the payment method you prefer (credit card, PayPal, debit from your prepaid credit, bank transfer, cheque, postal order or money order depending on the time remaining before the account expires).

Video tutorial : How do I renew a domain name?

Video tutorial : How do I renew my domain name without access?

Conclusion

You can now renew a domain name or web hosting with LWS. It is advisable to renew at the latest a few days before the expiry date to avoid any suspension of your services.

Don't hesitate to share your comments and questions!