Hello, the configuration to be used is as follows: - IMAP server: mailXX.lwspanel.com (mailXX must be replaced by the mail server) - IMAP port: 993 with SSL security - SMTP server: mailXX.lwspanel.com (mailXX must be replaced by the name of the mail server) You can find out more about the mail server by visiting http://mail.domaine.com (domain.com must be replaced by the domain name concerned). In this case, you'll be redirected to the server's url (such as mailXX.lwspanel.com). The username to use is the full e-mail address you've created, and the password is the one attached to your e-mail address. You don't need to check the "SPA authentication" box for this to work.

Hello, thank you for your feedback.

When you are on the "Add an account" menu, in the "POP and IMAP account settings" section, please select "IMAP" as the account type.

Then go to "Advanced settings" and in the "Advanced options" category, set the port to "993" if you're using SSL encryption or port "143" if you're using non-SSL encryption.

Then validate, and give it a try.

We invite you to contact our support department via your customer area, should you encounter any difficulties with this operation (https://aide.lws.fr/a/268).

Bonjour, merci de votre retour.

Pour utiliser l'application Outlook, il n'est pas nécessaire d'avoir un compte Microsoft.

Vous pouvez ajouter des comptes de messagerie à partir de différents fournisseurs de messagerie, tels que Gmail, Yahoo ou votre propre serveur de messagerie en utilisant les protocoles POP ou IMAP.

Cependant, si vous souhaitez utiliser certaines fonctionnalités avancées d'Outlook, telles que la synchronisation de calendrier ou de contacts avec d'autres appareils, il est recommandé d'avoir un compte Microsoft lié à l'application.

Il est important de noter que les points cités au-dessus peuvent changer au cours des prochaines années. 

Nous restons à votre disposition via notre service de support disponible sur votre espace client. (https://aide.lws.fr/a/268)

Hello,

Thank you for your message, and I understand that it may be uncomfortable.

Unfortunately, at the moment, I can't give you a precise answer, as it doesn't really depend on our services anymore. But you can always try to contact us directly through our technical support in order to analyze your problem together and potentially find a solution.

To be able to diagnose your problem, we need additional elements that could be requested when opening a technical support request directly on our platform. As we are unable to correct problems directly on our help area, the most obvious solution seems to me to be the following.

I thank you for your attention and remain at your disposal should you have any further questions or require additional information. You can contact us directly from your customer area or via this page.

Sincerely, The LWS team.