How to unblock your IP address on the LWS mail service

Procédure

Introduction

Welcome to the documentation on how to unblock your IP address on the LWS mail service. It may happen that your IP address is blocked for security or abuse reasons. This documentation aims to provide you with detailed information and step-by-step instructions on how to unblock your IP address on the LWS mail service.

I. Common reasons for blocking

When your IP address is blocked on the LWS mail service, this may be due to various reasons. The most common include excessive email traffic, detection of suspicious or spam activity from your IP address, or misconfiguration of your mail server. These security measures help protect LWS servers and users from abuse and potential threats.

Generally, the temporary blocking of an IP on your mail service follows the detection of one of the following errors:

• L-IPSAMXX
• L-IPXX
• L-RATEXX
• L-RCPTXX
• L-SIZEXX

If your IP is blocked as a result of one of the above errors, an e-mail will be sent to the contact address in your LWS account to notify you of the block.

II. Correct the problem before unblocking

Before unblocking your IP address, it is crucial to correct the source of the block to avoid any recurrence. Check whether you have sent mass e-mails or whether your website has been compromised. Make sure your scripts and applications are up to date to prevent vulnerabilities. If you suspect a spam problem emanating from a user account, ask the user to check their security and change their passwords.

III. Unblocking procedure

Step 1: You must first log in to your LWS customer area to access the management of your hosting or Pro mail service.

Step 2: Once in your hosting management, find the "Security" section. Then click on "Blacklist IP Web and Mail".

Step 3: Once on the blocked IPs management page, click on the"Mail Server" tab (1)

Step 4: Carry out a search on your IP by entering your IP address in the dedicated box (2) then click on "Verify".

Step 5: Once the verification has been completed, you will be able to see whether or not your IP is currently blocked. If it is still blocked, you can request that it be unblocked by clicking on the "Unblock" button (3).

Unblocking usually takes between 5 and 10 minutes.

Conclusion

Managing IP blocking on the LWS mail service is essential to ensure smooth communication. Understand the potential reasons for blocking and use the unblocking procedure explained in this documentation to quickly resolve any problems. Favour prevention by correcting the underlying problems before unblocking your IP address. By applying these measures, you will optimise the reliability of your communications and protect your reputation as a responsible sender.