Support options for shared web hosting

Procédure

I. Service levels for shared web hosting :

• Included as standard, the BASIC package enables you to contact a technician free of charge by incident ticket when an incident occurs on our equipment or services.

• Available at €5.99 per month excluding VAT, theBUSINESS service option gives you :

  • priority response to open tickets, with answers within the hour

  • personalised diagnostics by a minimum level 3 technician

  • automatic back-ups of your web, email and MySQL data, with unlimited restoration possible within 90 days instead of 30 days

  • remote assistance and remote maintenance

  • a call-back by a technician if necessary

• Available from €9.99 excluding VAT, the On-Demand package gives you the benefit of hourly remote assistance in the following areas:

  • Domain management (DNS servers, DNS zones)

  • Website publication

  • E-mail service:

    • Configuration of e-mail software such as Outlook, Thunderbird, Mail for Mac, tablet, smartphone, iPhone, etc.

    • SPAM problems (DKIM setup, filter management, etc.)

  • Configuration of an e-mail form on your site

  • Assistance with incoming and outgoing domain name transfers

  • Creation / configuration of an FTP account

  • Creation / configuration of a MySQL database

  • Modification / Configuration of php.ini

  • Installation of applications included in the pack via LWS Auto-installer (Wordpress, Joomla, Drupal, Prestashop, etc.)

  • Installation of a signed SSL certificate / Activation of HTTPS protocol on your website

  • Anti-virus / Spyware scanning of your site

  • Updating your website creation software (CMS such as Wordpress, Joomla, Prestashop, etc.)

  • Moving/migrating your website from another hosting provider

  • Migration of your website from shared web hosting to a Virtual Private Server (VPS) service

  • Restoring a web / mail / MySQL backup

II. How do I subscribe to a support option?

First, you need to log in to your LWS account and access the shared hosting or email service for which you want to create professional email addresses.

Go to the " Options " section at the bottom of the page, in the"Support, Formulas and Options" section.

Click on the " Order " button for the option you wish to subscribe to.

Conclusion

You now know how to :

• Take advantage of free basic technical support with the BASIC package for incidents relating to hardware or services.
• Get priority resolution of your tickets and a personalised diagnosis with the BUSINESS service option.
• Get rapid remote assistance and specialist help in a wide range of areas with the On-Demand Intervention package.
• Subscribe to these services easily by logging into your LWS account and browsing the Options for your shared hosting or mail service.

🚀 Whether you're a beginner looking to launch your first site or a professional requiring advanced technical support, these service levels are designed to support you at every stage of your web project. 🌐

💡 Feel free to choose the option that best suits your needs and take flight into the vast world of the web with complete peace of mind.

🙌 Thank you for reading this article to the end! We're interested in your opinion, so please share your experiences or ask your questions by leaving a comment below. Your feedback is valuable and helps us to continually improve our services. 📬